Refund policy
At River Oaks Galleria Med Spa, we are committed to providing high-quality products and exceptional service. Please review our refund and return policy before making your purchase.
Services
All services are non-refundable. While we strive to achieve the best possible outcomes, treatment results vary from person to person and cannot be guaranteed.
Products
Due to the nature of medical-grade skincare and wellness products, all product sales are final.
Products may only be exchanged if:
- The product is defective or damaged upon purchase; or
- You experience a documented health-related adverse reaction to the product.
Requests for exchanges must be made within 7 days of purchase. Defective products may be exchanged for the same product only.
Online Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We may request photos of the product and packaging to assist in resolving your claim.
Shipping charges are non-refundable unless the error was made by River Oaks Galleria Med Spa.
Gift Cards
Gift card purchases are non-refundable and may not be redeemed for cash except where required by law.